Data Policy – Common
Last Updated On: 24-05-2018
Our Commitment to GDPR
We are firmly committed to GDPR compliance – please see our GDPR Statement for further in-depth details.
The Purpose Of This Document
The main purpose of this document is to outline what data we typically collect, why we collect it, what we do with it, and with which organizations we share it.
Primary Data We Collect
The main data that we collect are:
- Email address
- IP address
Purpose of Primary Data Collection
We identify user accounts on all our systems primarily by email address. This ensures unique IDs and a standard medium of communication between us and our customers.
We require a valid email address for the purposes of identification of users for account access and to allow communication.
We also request a name so as to make the exchange more personal. It is not a requirement to have the accurate name and if we have an inaccurate name, it is because this is what was provided by the user. We don’t guess names.
The IP Address of users is collected and tracked for the purposes of maintaining user sessions and authentication and for security purposes and auditing.
Receipt and Sharing of Primary Data
Touch Logic Technologies Pvt Ltd never shares or sells your information with any 3rd parties.
We do use other 3rd party services for the purposes of accounting, user data management, and marketing, but they are custodians of the data only.
Non-Primary Data Collection
Data We Collect
We don’t collect any non-primary data
Receipt and Sharing of Non-Primary Data
In the case of billing, while we collect important information for the purposes of accounting, we do not receive any credit card or billing information.
All billing information is received, stored and processed with our 3rd party providers.
These currently include:
Important: At no stage does Touch Logic Technologies Pvt Ltd ever receive credit card information.
Data Retention Period For Legal & Accounting Purposes
Touch Logic Technologies Pvt Ltd retains customer information for at least 10 years after the most recent purchase.
If for any reason information is deemed to be necessary to retain for any potential legal purposes, or we are required to do so by law, we may not be able to honor certain requests to erase information. Regardless, you will be notified of the result.
Data Retention Period For Any Other Purpose
If there is no requirement by law or any other compliance or legal regulations, we may retain information on our customers or users for no longer than 13 months following our most recent interaction with the user.
Note that while we may need to retain your data for accounting & legal purposes etc as mentioned above, this does not apply to cases where we have any other data about you. You may of course request at any time that we erase any data about you that is not required to be retained.